1. Our Commitment
MKZ Online is committed to responsive customer support and fair complaint handling. We aim to resolve issues quickly and transparently.
2. How to Reach Support
- Email: care@mkzonline.net
- Sales: sales@mkzonline.net
- Phone: +88 096 43 22 33 66 (24 x 7) and other published support numbers
- Form: Contact page or Call Back Request
3. Complaint Information
To help us resolve faster, please provide:
- Full name and contact number
- Customer ID / connection address (if available)
- Clear description of the issue
- Any previous ticket or reference number
4. Handling Process
- Complaint received and logged
- Initial assessment by support team
- Technical/billing investigation as needed
- Resolution update shared with customer
- Follow-up if issue remains open
5. Response Timeline
Network outages and critical connectivity issues are prioritized. General billing or service queries are handled during standard support workflows. Complex cases may take additional time depending on field/network checks.
6. Escalation
If you are not satisfied with the first response, reply to your ticket/email requesting escalation, or contact sales/support management through the same channels.