1. Service Cancellation
Customers may request cancellation of internet or related services by contacting MKZ Online support with sufficient notice before the next billing cycle.
2. Notice Period
A reasonable notice period may apply so that final billing, equipment return (if any), and disconnection can be completed properly.
3. Outstanding Dues
All outstanding bills, dues, or equipment liabilities must be cleared before final cancellation is completed.
4. Equipment Return
If MKZ Online provided rented/leased equipment (ONU, router, etc.), it must be returned in good working condition as per company policy. Missing or damaged equipment may incur charges.
5. Hosting / Recurring Digital Services
Hosting or recurring digital services should be cancelled before renewal. Charges already processed for an active period may not be reversed.
6. Request Channel
Submit cancellation requests via Contact, email care@mkzonline.net, or phone support. Keep a copy of your request for reference.